Service Affected: BlackBerry Relay service – Asia Pacific Maintenance Summary: BlackBerry Infrastructure - database administrative maintenance.
Impact: BlackBerry subscribers may be unable to send or receive messages during the maintenance. Subscribers may also be unable to register their device, roam in another location, or use other services such as Internet browsing. BlackBerry Internet Service subscribers may be unable to use the BlackBerry Internet Service web site or perform activities such as creating new accounts, accessing their Internet mailbox, integrating third-party email accounts, or viewing email attachments during the maintenance. Devices may not receive new service books during the maintenance. BlackBerry Connect and BlackBerry-enabled devices that require a new PIN may be unable to receive the PIN. BlackBerry Enterprise Servers may be unable to connect to the BlackBerry Infrastructure during the maintenance.
Wireless service providers and device resellers may be unable to use BlackBerry administration web sites or perform activities such as creating subscriber accounts or provisioning services for subscribers during the maintenance.
Ticket Number: BBCHG36667
Change Window Start Date and Time: 19 Jul 2008 11:00:00 (EDT)
Change Window End Date and Time: 19 Jul 2008 15:00:00 (EDT)
Estimated Duration of Service Impact: 0 hour(s) and 4 minute(s)
% of Subscribers Affected: 100
Service Affected: BlackBerry Relay service - EMEA (Europe/Middle East) Maintenance Summary: BlackBerry Infrastructure - database administrative maintenance (contingency ticket for BBCHG36478)
Impact: BlackBerry subscribers may be unable to send or receive messages during the maintenance. Subscribers may also be unable to register their device, roam in another location, or use other services such as Internet browsing. BlackBerry Internet Service subscribers may be unable to use the BlackBerry Internet Service web site or perform activities such as creating new accounts, accessing their Internet mailbox, integrating third-party email accounts, or viewing email attachments during the maintenance. Devices may not receive new service books during the maintenance. BlackBerry Connect and BlackBerry-enabled devices that require a new PIN may be unable to receive the PIN. BlackBerry Enterprise Servers may be unable to connect to the BlackBerry Infrastructure during the maintenance.
Wireless service providers and device resellers may be unable to use BlackBerry administration web sites or perform activities such as creating subscriber accounts or provisioning services for subscribers during the maintenance.
Change Window Start Date and Time: 19 Jul 2008 21:00:00 (EDT)
Change Window End Date and Time: 20 Jul 2008 01:00:00 (EDT)
Estimated Duration of Service Impact: 0 hour(s) and 40 minute(s)
% of Subscribers Affected: 100
Service Affected: BlackBerry All Provisioning service - EMEA (Europe/Middle East) Maintenance Summary: BlackBerry Provisioning System - database administrative maintenance
Impact: BlackBerry subscribers may be unable to register their device or receive new service books during the maintenance. BlackBerry Connect and BlackBerry-enabled devices that require a new PIN may be unable to receive the PIN. BlackBerry Internet Service subscribers may be unable to use the BlackBerry Internet Service web site or perform activities such as creating new accounts, accessing their Internet mailbox, integrating third-party email accounts, or viewing email attachments during the maintenance. Wireless service providers and device resellers may be unable to use BlackBerry administration web sites or perform activities such as creating subscriber accounts or provisioning services for subscribers during the maintenance.
Ticket Number: BBCHG36481
Change Window Start Date and Time: 19 Jul 2008 21:00:00 (EDT)
Change Window End Date and Time: 20 Jul 2008 01:00:00 (EDT)
Estimated Duration of Service Impact: 0 hour(s) and 40 minute(s)
% of Subscribers Affected: 100
Service Affected: BlackBerry Relay service - EMEA (Europe/Middle East) Maintenance Summary: BlackBerry Infrastructure - database administrative maintenance.
Impact: BlackBerry subscribers may be unable to send or receive messages during the maintenance. Subscribers may also be unable to register their device, roam in another location, or use other services such as Internet browsing. BlackBerry Internet Service subscribers may be unable to use the BlackBerry Internet Service web site or perform activities such as creating new accounts, accessing their Internet mailbox, integrating third-party email accounts, or viewing email attachments during the maintenance. Devices may not receive new service books during the maintenance. BlackBerry Connect and BlackBerry-enabled devices that require a new PIN may be unable to receive the PIN. BlackBerry Enterprise Servers may be unable to connect to the BlackBerry Infrastructure during the maintenance.
Wireless service providers and device resellers may be unable to use BlackBerry administration web sites or perform activities such as creating subscriber accounts or provisioning services for subscribers during the maintenance.
Change Window Start Date and Time: 18 Jul 2008 21:00:00 (EDT)
Change Window End Date and Time: 19 Jul 2008 01:00:00 (EDT)
Estimated Duration of Service Impact: 0 hour(s) and 40 minute(s)
% of Subscribers Affected: 100
Service Affected: BlackBerry All Provisioning service – Asia Pacific Maintenance Summary: BlackBerry Provisioning System - software update
Impact: BlackBerry subscribers may be unable to register their device or receive new service books during the maintenance. BlackBerry Connect and BlackBerry-enabled devices that require a new PIN may be unable to receive the PIN. BlackBerry Internet Service subscribers may be unable to use the BlackBerry Internet Service web site or perform activities such as creating new accounts, accessing their Internet mailbox, integrating third-party email accounts, or viewing email attachments during the maintenance. Wireless service providers and device resellers may be unable to use BlackBerry administration web sites or perform activities such as creating subscriber accounts or provisioning services for subscribers during the maintenance.
Change Window Start Date and Time: 18 Jul 2008 11:00:00 (EDT)
Change Window End Date and Time: 18 Jul 2008 15:00:00 (EDT)
Estimated Duration of Service Impact: 4 hour(s) and 0 minute(s)
% of Subscribers Affected: 100
Purpose: Upgrade