Help - Elephant Knowledgebase

Help - Elephant Knowledgebasehttp://support.elephantoutlook.com/kb/afmmain.aspxWelcome to our Knowledgebase. Here you will quickly find answers to our most commonly asked questions.FAQ # 71605 : Outlook 2007, Troubleshooting AutoDiscoverhttp://support.elephantoutlook.com/kb/go.aspx?f=71605FAQ # 71504 : Outlook 2007, How does Autodiscover Redirect?http://support.elephantoutlook.com/kb/go.aspx?f=71504FAQ # 71302 : E-mail sent to a recipient returns a Non-Delivery Report (NDR) bounce message of "5.7.1 Sender ID (PRA) Not Permitted" http://support.elephantoutlook.com/kb/go.aspx?f=71302FAQ # 71201 : Outlook 2007, How to open a shared mailboxhttp://support.elephantoutlook.com/kb/go.aspx?f=71201FAQ # 71100 : Entourage 2004/2008 grant mailbox permissionshttp://support.elephantoutlook.com/kb/go.aspx?f=71100FAQ # 70999 : Elephant RSS Feeds with IE and Vista Gadget Sidebarhttp://support.elephantoutlook.com/kb/go.aspx?f=70999FAQ # 70898 : Support Information for Elephant Outlookhttp://support.elephantoutlook.com/kb/go.aspx?f=70898FAQ # 70696 : Palm VersaMail Error 'HTTP/1.1 401 Unauthorized' http://support.elephantoutlook.com/kb/go.aspx?f=70696FAQ # 70595 : BlackBerry - randomly losing call logs, messages, and emailhttp://support.elephantoutlook.com/kb/go.aspx?f=70595FAQ # 70494 : Determine if autodiscover is setup for a domainhttp://support.elephantoutlook.com/kb/go.aspx?f=70494FAQ # 70393 : BlackBerry - Daylight Saving Time 2007http://support.elephantoutlook.com/kb/go.aspx?f=70393FAQ # 70191 : Share a folder using Entourage 2004/2008http://support.elephantoutlook.com/kb/go.aspx?f=70191FAQ # 70090 : Outlook Web Access Closes Immedatelyhttp://support.elephantoutlook.com/kb/go.aspx?f=70090FAQ # 69989 : Entourage 2008 Setup and Configuration (Login Required)http://support.elephantoutlook.com/kb/go.aspx?f=69989FAQ # 69888 : BlackBerry - Change the BlackBerry associated with your mailboxhttp://support.elephantoutlook.com/kb/go.aspx?f=69888FAQ # 69787 : Known issues in Entourage 2008 http://support.elephantoutlook.com/kb/go.aspx?f=69787FAQ # 69686 : Client Side (Outlook) vs. Server Side Rules (Outlook Web Access)http://support.elephantoutlook.com/kb/go.aspx?f=69686FAQ # 69585 : Apple iPhone not Removing deleted messages from serverhttp://support.elephantoutlook.com/kb/go.aspx?f=69585FAQ # 69484 : Apple iPhone Can't Get Mailhttp://support.elephantoutlook.com/kb/go.aspx?f=69484FAQ # 69383 : Bandwidth Speed Guide http://support.elephantoutlook.com/kb/go.aspx?f=69383FAQ # 69282 : Apple iPhone Setuphttp://support.elephantoutlook.com/kb/go.aspx?f=69282FAQ # 69181 : BlackBerry - Keep Messages Optionhttp://support.elephantoutlook.com/kb/go.aspx?f=69181FAQ # 69080 : Outlook Web Access S/MIME to read and compose digitally signed or encrypted messages.http://support.elephantoutlook.com/kb/go.aspx?f=69080FAQ # 68878 : Outlook 2007, Out Of Office Assistanthttp://support.elephantoutlook.com/kb/go.aspx?f=68878FAQ # 68777 : Outlook 2007, Recover a Deleted Item from a Public Folderhttp://support.elephantoutlook.com/kb/go.aspx?f=68777FAQ # 68373 : Synching Windows Pocket PC running Windows Mobile 6.0 (Login Required)http://support.elephantoutlook.com/kb/go.aspx?f=68373FAQ # 68070 : Outlook 2007, Microsoft Search stops workinghttp://support.elephantoutlook.com/kb/go.aspx?f=68070FAQ # 67868 : E-mail sent to a recipient returns a Non-Delivery Report (NDR) bounce message of "5.7.1 Sender ID (PRA) Domain Does Not Exist" http://support.elephantoutlook.com/kb/go.aspx?f=67868FAQ # 67767 : Previous installations of Entourage 2004 Require Updateshttp://support.elephantoutlook.com/kb/go.aspx?f=67767FAQ # 67464 : Outlook 2003/2007, Message composition uses oversized font when using Outlookhttp://support.elephantoutlook.com/kb/go.aspx?f=67464FAQ # 67363 : Outlook 2003/2007, Placing Custom Form in Organizational Forms Libraryhttp://support.elephantoutlook.com/kb/go.aspx?f=67363FAQ # 67161 : Outlook 2003, Changing Outlook's Default Profile Locationhttp://support.elephantoutlook.com/kb/go.aspx?f=67161FAQ # 67060 : Outlook 2003/2007, Contacts not in Outlook Address Bookhttp://support.elephantoutlook.com/kb/go.aspx?f=67060FAQ # 66858 : Block external senders being able to send to an e-mail distribution listhttp://support.elephantoutlook.com/kb/go.aspx?f=66858FAQ # 66757 : Outlook 2003, A New Calendar Item or Calendar event can not be addedhttp://support.elephantoutlook.com/kb/go.aspx?f=66757FAQ # 66555 : Outlook 2003, Can't view zip files from insert file dialog?http://support.elephantoutlook.com/kb/go.aspx?f=66555FAQ # 66454 : Outlook 2003/2007, The address list could not be displayedhttp://support.elephantoutlook.com/kb/go.aspx?f=66454FAQ # 65949 : Outlook 2003/2007, Free Busy Error Messagehttp://support.elephantoutlook.com/kb/go.aspx?f=65949FAQ # 65646 : Outlook 2003/2007, Why are my old calendar items being deleted?http://support.elephantoutlook.com/kb/go.aspx?f=65646FAQ # 65444 : Outlook 2003/2007, Restoring Outlooks Auto Complete Cachehttp://support.elephantoutlook.com/kb/go.aspx?f=65444FAQ # 65343 : Outlook 2003/2007, Attachments blocked by Outlookhttp://support.elephantoutlook.com/kb/go.aspx?f=65343FAQ # 65242 : Outlook 2003, The Outlook Address Book is Missinghttp://support.elephantoutlook.com/kb/go.aspx?f=65242FAQ # 65141 : Forward a Mailbox to Multiple Recepients using the WebAdmin Control Panelhttp://support.elephantoutlook.com/kb/go.aspx?f=65141FAQ # 64939 : Outlook 2003/2007, Message Rules Limitationshttp://support.elephantoutlook.com/kb/go.aspx?f=64939FAQ # 64636 : Entourage 2004 Download and Install (Login Required)http://support.elephantoutlook.com/kb/go.aspx?f=64636FAQ # 64535 : Outlook 2007, Disable 3rd Party Plug-in'shttp://support.elephantoutlook.com/kb/go.aspx?f=64535FAQ # 64434 : Outlook 2003, Disable and Remove 3rd Party Plug-in'shttp://support.elephantoutlook.com/kb/go.aspx?f=64434FAQ # 64333 : Exporting the Global Address List (GAL)http://support.elephantoutlook.com/kb/go.aspx?f=64333FAQ # 64232 : How can I delete a mailbox but keep that email address and send it to another mailboxhttp://support.elephantoutlook.com/kb/go.aspx?f=64232FAQ # 64131 : Outlook 2003/2007, Reporting Junk E-mail to Microsofthttp://support.elephantoutlook.com/kb/go.aspx?f=64131FAQ # 64030 : Enabling Client and Server Side anti-spam feature (Junk E-mail folder)http://support.elephantoutlook.com/kb/go.aspx?f=64030FAQ # 63929 : Delete the Exchange (Outlook) relationship on your Windows Mobile 5.0 smart phonehttp://support.elephantoutlook.com/kb/go.aspx?f=63929FAQ # 63828 : Adding CNAME DNS Record for Autodiscoverhttp://support.elephantoutlook.com/kb/go.aspx?f=63828FAQ # 63727 : Outlook 2003, displays a new message, but with no indications that it contained attachments. http://support.elephantoutlook.com/kb/go.aspx?f=63727FAQ # 63626 : Outlook 2003/2007, Import a personal folder file (.pst) into Outlookhttp://support.elephantoutlook.com/kb/go.aspx?f=63626FAQ # 63525 : Outlook 2003, Download and Install (Login Required)http://support.elephantoutlook.com/kb/go.aspx?f=63525FAQ # 63323 : Outlook 2003 Setup and Configuration for Windows XP SP2 & Windows Vista (Login Required)http://support.elephantoutlook.com/kb/go.aspx?f=63323FAQ # 62818 : Blackberry - BlackBerry Desktop Manager Featureshttp://support.elephantoutlook.com/kb/go.aspx?f=62818FAQ # 62717 : Outlook 2003/2007, Export a mailbox to a personal folder file (.pst)http://support.elephantoutlook.com/kb/go.aspx?f=62717FAQ # 62515 : Outlook 2007 Setup and Configuration for Windows XP SP2 & Windows Vista using Autodiscover (Login Required)http://support.elephantoutlook.com/kb/go.aspx?f=62515FAQ # 62414 : Connecting a Windows Mobile 5.0 Device using Windows Vistahttp://support.elephantoutlook.com/kb/go.aspx?f=62414FAQ # 62313 : Hard Reset for Palm OS Deviceshttp://support.elephantoutlook.com/kb/go.aspx?f=62313FAQ # 61909 : Email from my website form is not receivedhttp://support.elephantoutlook.com/kb/go.aspx?f=61909FAQ # 61707 : Updating Treo for the Daylight Saving Time Changehttp://support.elephantoutlook.com/kb/go.aspx?f=61707FAQ # 61606 : Verify Operating System has Been updated with the DST 2007 updatehttp://support.elephantoutlook.com/kb/go.aspx?f=61606FAQ # 61505 : Blackberry Handheld Configuration using the Blackberry Desktop Manager Software v4.2 SP1http://support.elephantoutlook.com/kb/go.aspx?f=61505FAQ # 61303 : Envelope Address vs. Message Header Addresshttp://support.elephantoutlook.com/kb/go.aspx?f=61303FAQ # 61101 : Outlook 2007 Configuration for Windows XP (Login Required)http://support.elephantoutlook.com/kb/go.aspx?f=61101FAQ # 61000 : Outlook 2007 Configuration for Windows Vista (Login Required)http://support.elephantoutlook.com/kb/go.aspx?f=61000FAQ # 60899 : Outlook 2007, No results when Instant Search is enabledhttp://support.elephantoutlook.com/kb/go.aspx?f=60899FAQ # 60798 : Outlook 2003/2007, Recover Permanently Deleted Itemshttp://support.elephantoutlook.com/kb/go.aspx?f=60798FAQ # 60697 : Outlook 2003/2007, Daylight Savings Time 2007 and the Impacthttp://support.elephantoutlook.com/kb/go.aspx?f=60697FAQ # 60293 : Outlook 2003/2007, Setting up Auto-Archivinghttp://support.elephantoutlook.com/kb/go.aspx?f=60293FAQ # 60192 : Blackberry - BlackBerry Folder Redirectionhttp://support.elephantoutlook.com/kb/go.aspx?f=60192FAQ # 59990 : Entourage Error Message LDAP Error -17796http://support.elephantoutlook.com/kb/go.aspx?f=59990FAQ # 59788 : Sender Policy Framework FAQ and use with Elephanthttp://support.elephantoutlook.com/kb/go.aspx?f=59788FAQ # 59687 : Outlook 2003, Configure size limits of .pst files and .ost fileshttp://support.elephantoutlook.com/kb/go.aspx?f=59687FAQ # 59586 : You receive an error message when you try to send or receive an e-mail message in Entourage for Mac http://support.elephantoutlook.com/kb/go.aspx?f=59586FAQ # 59384 : Outlook 2003/2007 Auto-complete Optionhttp://support.elephantoutlook.com/kb/go.aspx?f=59384FAQ # 59182 : Outlook 2007 Download and Install (Login Required)http://support.elephantoutlook.com/kb/go.aspx?f=59182FAQ # 59081 : Change or Reset Mailbox Password Procedure for Users.http://support.elephantoutlook.com/kb/go.aspx?f=59081FAQ # 58980 : Manage Distribution Listshttp://support.elephantoutlook.com/kb/go.aspx?f=58980FAQ # 58778 : Add or Remove Administrators from your Organizationhttp://support.elephantoutlook.com/kb/go.aspx?f=58778FAQ # 58677 : Change or Reset Mailbox Password Procedure for Administratorshttp://support.elephantoutlook.com/kb/go.aspx?f=58677FAQ # 58576 : How do I restrict who can send emails to our distribution lists?http://support.elephantoutlook.com/kb/go.aspx?f=58576FAQ # 58475 : BlackBerry - No Mail in Sub Folders on the Blackberry devicehttp://support.elephantoutlook.com/kb/go.aspx?f=58475FAQ # 58374 : How do I receive mail from multiple email addresses?http://support.elephantoutlook.com/kb/go.aspx?f=58374FAQ # 58071 : How can I change the reply address for all outging email?http://support.elephantoutlook.com/kb/go.aspx?f=58071FAQ # 57869 : How do I delete a mailbox in my organization?http://support.elephantoutlook.com/kb/go.aspx?f=57869FAQ # 57768 : How do I forward e-mail to another user?http://support.elephantoutlook.com/kb/go.aspx?f=57768FAQ # 57667 : BlackBerry - Number of Messages sent to Device during Enterprise Activation http://support.elephantoutlook.com/kb/go.aspx?f=57667FAQ # 57566 : Outlook 2003/2007, Outlook is sluggish when operating or non-responsivehttp://support.elephantoutlook.com/kb/go.aspx?f=57566FAQ # 57465 : Outlook 2003, View the Modified Date/Time of messageshttp://support.elephantoutlook.com/kb/go.aspx?f=57465FAQ # 57263 : I opened an email that contained images, but don't see them. How can I view the images?http://support.elephantoutlook.com/kb/go.aspx?f=57263FAQ # 57162 : Migrate Public folders to Elephant Outlook using Outlookhttp://support.elephantoutlook.com/kb/go.aspx?f=57162FAQ # 56657 : Outlook 2003/2007, Set up a Public Folder Calendarhttp://support.elephantoutlook.com/kb/go.aspx?f=56657FAQ # 56556 : Outlook 2003/2007, Change Outlook Default Profilehttp://support.elephantoutlook.com/kb/go.aspx?f=56556FAQ # 56354 : Outlook 2003/2007, NDR (Non Delivery Report) or Bounce back for deleted mailboxhttp://support.elephantoutlook.com/kb/go.aspx?f=56354FAQ # 56253 : Outlook 2003/2007, messages are missinghttp://support.elephantoutlook.com/kb/go.aspx?f=56253FAQ # 56152 : Outlook 2003/2007, Delay receiving new messageshttp://support.elephantoutlook.com/kb/go.aspx?f=56152FAQ # 56051 : Outlook 2003/2007, Out of Office Reply Sent Only Oncehttp://support.elephantoutlook.com/kb/go.aspx?f=56051FAQ # 55950 : Outlook 2003/2007, Can't connect to Elephant Outlooks Exchange Servershttp://support.elephantoutlook.com/kb/go.aspx?f=55950FAQ # 55849 : Attachments Larger than System Limithttp://support.elephantoutlook.com/kb/go.aspx?f=55849FAQ # 55748 : Outlook 2003/2007, Common Causes of Unusual Delays and Behavior in Outlookhttp://support.elephantoutlook.com/kb/go.aspx?f=55748FAQ # 55546 : Outlook 2003/2007, Printing Shared Calendar Returns an Errorhttp://support.elephantoutlook.com/kb/go.aspx?f=55546FAQ # 55445 : Outlook 2003, Connection Problemshttp://support.elephantoutlook.com/kb/go.aspx?f=55445FAQ # 55142 : Outlook 2003, Error in registry for extensionhttp://support.elephantoutlook.com/kb/go.aspx?f=55142FAQ # 54637 : Outlook Web Access cannot open certain forwarded messageshttp://support.elephantoutlook.com/kb/go.aspx?f=54637FAQ # 54435 : How Can I Get a List of Users or other Objects that have been Added to Active Directory Since a Specified Date?How to export active directory objects by the date.http://support.elephantoutlook.com/kb/go.aspx?f=54435FAQ # 54334 : Outlook 2003, Delete Duplicate items using Outlookhttp://support.elephantoutlook.com/kb/go.aspx?f=54334FAQ # 54233 : Outlook 2003/2007, Viewing BCC Recepients in Outlookhttp://support.elephantoutlook.com/kb/go.aspx?f=54233FAQ # 54132 : Outlook 2003/2007, Recall a message sent from Outlookhttp://support.elephantoutlook.com/kb/go.aspx?f=54132FAQ # 54031 : Outlook 2003/2007, How to defer the sending of email from Outlookhttp://support.elephantoutlook.com/kb/go.aspx?f=54031FAQ # 53930 : Outlook 2003/2007, Change the priority of a received messagehttp://support.elephantoutlook.com/kb/go.aspx?f=53930FAQ # 53829 : Outlook 2003, Reset to Default Viewshttp://support.elephantoutlook.com/kb/go.aspx?f=53829FAQ # 53728 : Outlook 2003/2007, Enable Transport Logginghttp://support.elephantoutlook.com/kb/go.aspx?f=53728FAQ # 53627 : Outlook 2003/2007, Command Line Switcheshttp://support.elephantoutlook.com/kb/go.aspx?f=53627FAQ # 53223 : Outlook 2003, Message modification date determines when item is archivedhttp://support.elephantoutlook.com/kb/go.aspx?f=53223FAQ # 53122 : Outlook 2003, Save Passwordhttp://support.elephantoutlook.com/kb/go.aspx?f=53122FAQ # 53021 : Outlook 2003, Change Authentication from NTLM to BASIChttp://support.elephantoutlook.com/kb/go.aspx?f=53021FAQ # 52718 : Outlook 2003/2007, Unable to Load Free/Busy Information, or error with accessing someone's calendar.http://support.elephantoutlook.com/kb/go.aspx?f=52718FAQ # 52617 : Outlook 2003/2007, Time is off on email messages or calendar eventshttp://support.elephantoutlook.com/kb/go.aspx?f=52617FAQ # 52314 : My ISP wants an IP Address for the MX Recordshttp://support.elephantoutlook.com/kb/go.aspx?f=52314FAQ # 52213 : Outlook 2003/2007, How do I view E-mail headershttp://support.elephantoutlook.com/kb/go.aspx?f=52213FAQ # 52112 : Non-deliverable Report (NDR) Codeshttp://support.elephantoutlook.com/kb/go.aspx?f=52112FAQ # 52011 : Why am receving bounce replies from people I've never talked to? http://support.elephantoutlook.com/kb/go.aspx?f=52011FAQ # 51809 : Can I use ActiveSync without a dataplan?http://support.elephantoutlook.com/kb/go.aspx?f=51809FAQ # 51607 : Outlook 2003/2007, Outlook Can't Create Item Errorhttp://support.elephantoutlook.com/kb/go.aspx?f=51607FAQ # 51506 : Data Discovery for Existing Installations of Microsoft Exchangehttp://support.elephantoutlook.com/kb/go.aspx?f=51506FAQ # 51102 : BlackBerry - Control the Synchronization of Sent Items with your Blackberryhttp://support.elephantoutlook.com/kb/go.aspx?f=51102FAQ # 51001 : Outlook 2003/2007, Meeting requests going to another personhttp://support.elephantoutlook.com/kb/go.aspx?f=51001FAQ # 50799 : Outlook 2003, The 'Find' feature and the 'New Message' notifications do not work after you apply Windows XP Service Pack 2http://support.elephantoutlook.com/kb/go.aspx?f=50799FAQ # 50294 : BlackBerry - How to wipe a Blackberry devicehttp://support.elephantoutlook.com/kb/go.aspx?f=50294FAQ # 50193 : Outlook 2007, Sharing a users mailbox using folder permissions http://support.elephantoutlook.com/kb/go.aspx?f=50193FAQ # 50092 : Outlook 2007, Configuring Delegate accesshttp://support.elephantoutlook.com/kb/go.aspx?f=50092FAQ # 49890 : After migration of Exchange mailbox to a new Exchange organization, users that try to reply to old messages get NDR.http://support.elephantoutlook.com/kb/go.aspx?f=49890FAQ # 49688 : BlackBerry - Trouble Shooting Blackberry Enterprise Activationshttp://support.elephantoutlook.com/kb/go.aspx?f=49688FAQ # 49587 : Active Sync deletes messages from my inbox in Outlookhttp://support.elephantoutlook.com/kb/go.aspx?f=49587FAQ # 49486 : Treo Versamail Deleting Messages from Serverhttp://support.elephantoutlook.com/kb/go.aspx?f=49486FAQ # 49385 : Use ActiveSync with the Pocket PC (Login Required)http://support.elephantoutlook.com/kb/go.aspx?f=49385FAQ # 49284 : Palm Treo Wireless Exchange ActiveSync using VersaMail (Login Required)http://support.elephantoutlook.com/kb/go.aspx?f=49284FAQ # 48981 : Exposing the Spam Confidence Level (SCL) in Outlook Web Accesshttp://support.elephantoutlook.com/kb/go.aspx?f=48981FAQ # 48880 : Create/Modify an Appointment in a Shared Calendar with OWAhttp://support.elephantoutlook.com/kb/go.aspx?f=48880FAQ # 48779 : Why does my OWA session automatically timeouthttp://support.elephantoutlook.com/kb/go.aspx?f=48779FAQ # 48476 : Change Language in Outlook Web Accesshttp://support.elephantoutlook.com/kb/go.aspx?f=48476FAQ # 48375 : Outlook 2003, Stop Outlook Web Access from Starting the Office Installerhttp://support.elephantoutlook.com/kb/go.aspx?f=48375FAQ # 48173 : Syncing Windows Pocket PC Phone running Window Mobile 5 (Login Required)http://support.elephantoutlook.com/kb/go.aspx?f=48173FAQ # 47971 : Specify the number of days a message remains on Windows Mobile 5.0 devicehttp://support.elephantoutlook.com/kb/go.aspx?f=47971FAQ # 47870 : Blackberry Enterprise Activation Stepshttp://support.elephantoutlook.com/kb/go.aspx?f=47870FAQ # 47769 : BlackBerry - Generate a new encryption key using a Blackberryhttp://support.elephantoutlook.com/kb/go.aspx?f=47769FAQ # 47668 : BlackBerry - Duplicate Contacts on Blackberryhttp://support.elephantoutlook.com/kb/go.aspx?f=47668FAQ # 47567 : BlackBerry - Messages are not delivered to the device when Message Rules are setup in Outlookhttp://support.elephantoutlook.com/kb/go.aspx?f=47567FAQ # 47365 : BlackBerry - Perform a clean uninstall of Blackberry Desktop Manager Softwarehttp://support.elephantoutlook.com/kb/go.aspx?f=47365FAQ # 47264 : BlackBerry - Compose email or PIN messsages on the Blackberry Wireless Handheldhttp://support.elephantoutlook.com/kb/go.aspx?f=47264FAQ # 46961 : Install Blackberry Desktop Activation Softwarehttp://support.elephantoutlook.com/kb/go.aspx?f=46961FAQ # 46860 : BlackBerry - Prevent Copies of Your Desktop Messages Being Sent to Your devicehttp://support.elephantoutlook.com/kb/go.aspx?f=46860FAQ # 46759 : BlackBerry - Messages Refusedhttp://support.elephantoutlook.com/kb/go.aspx?f=46759FAQ # 46658 : BlackBerry - Find the Blackberry's PIN (Personal Indentification Number)http://support.elephantoutlook.com/kb/go.aspx?f=46658FAQ # 46557 : BlackBerry - Perform Hard Reset of the Blackberry devicehttp://support.elephantoutlook.com/kb/go.aspx?f=46557FAQ # 46355 : BlackBerry - Stats in Webadmin Report Messages Pendinghttp://support.elephantoutlook.com/kb/go.aspx?f=46355FAQ # 46254 : The Calendar and Contact data in Entourage 2004 does not synchronize correctly with data on Exchangehttp://support.elephantoutlook.com/kb/go.aspx?f=46254FAQ # 46153 : Entourage 2004 Setup and Configuration (Login Required)http://support.elephantoutlook.com/kb/go.aspx?f=46153